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Calance Job Opening

Job TitleService Desk Supervisor - ID:38265
DurationPermanent
Start DateASAP
Job SkillsITSM, ITIL, Service Desk Operations, Ticketing Systems
LocationAnaheim, CA (Remote)
Date Posted12/03/2021

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Hybrid work schedule in Anaheim, CA office.

Mandatory Qualifications and Experience:
 Drive to deliver outstanding customer service
 Ability to analyze and present data to facilitate decision making
 Excellent follow up skills
 Willingness to learn and develop new skills
 Dedicated and able to work to deadlines
 Able to work both as part of a team or under own initiative
 Able to take responsibility for own actions and performance
 Have a positive attitude to customer problems and incidents in a high pressured environment
 Proven track record as a Service Desk Manager, preferably experience of managing an outsourced Service Desk
 Prior experience of working with external clients
 Excellent written and verbal skills
 The ability to multitask across multiple incidents
 Understanding of SLAs
 Ability to follow process and procedures accurately and without fail
 Working knowledge and experience with a managed service provider
 Experience with Data Centers and IT Service Management (ITSM)
 Experience/understanding of ITIL methodology
 Degree in Computing and/or IT discipline (or equivalent experience)
 Understanding of IP networks traffic, firewalls, routing, etc.
 Good knowledge of Word, Excel, Outlook and other office applications
 Experience of working in complex, high pressured environments within a 24-hour service structure





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ABOUT CALANCE


recruiting@calance.com
Mission Viejo, CA ~ (800) 732-4680
Atlanta, GA ~ (888) 732-4680


Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service,
Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India,
Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.


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