Calance Job Opening

Job TitleEsri ArcGIS IT Support Specialist 1 - ID:36639
Duration3 Months
Start DateASAP
Job SkillsHelp Desk
LocationAtlanta, GA
Date Posted02/18/2021

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Our client, a leading provider of computing, applications management, IT procurement, network, and telecommunications services to public organizations, is looking to hire a Esri ArcGIS IT Support Specialist 1.

Key Responsibilities
. Acts as 1st line of GIS technical support for our client.
. Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison
. Provides troubleshooting and technical support via phone, email, and desktop screen sharing; clarifies customer issues to obtain necessary information
. Provides accurate feedback on technical problems, next steps, and solutions
. Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed
. Creates, updates, and resolves work request tickets; updates work time log; provides status/progress reports
. Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS
. Develops, updates, or maintains system/technical documentation as needed
. Connects customers to training and other resources to assist them in using the system
. Assists in application validation after system updates/upgrades
. Assists in data development, obtaining updates, QA/QC, metadata, or map/service preparation
. Assists in implementing ArcGIS solutions
. Performs a variety of special projects and assignments and provides on-call support as needed
. Develops client GIS User Group, resources, training materials, and website
. Follows client IT policies, procedures, guidelines and standards

Who is Calance?
Calance is a global IT company with operations in the United States, Canada and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care and 401K.

Calance - the place to grow.

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Mission Viejo, CA ~ (800) 732-4680
Atlanta, GA ~ (888) 732-4680

Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service,
Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India,
Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.

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